Industry

Clinic management software that keeps patients, reports and billing in one flow

Clinics, diagnostic centres and small hospitals handle a high volume of small transactions — appointments, tests, reports, prescriptions, payments — usually across a reception register, a lab notebook, a billing PC and a lot of phone calls. AutoProbaho builds patient workflow, reporting and administration systems for healthcare providers, designed around confidentiality and the way front desks and labs actually work.

Registers at reception, reports on paper, patients on the phone

A typical diagnostic centre registers patients in a book or a basic billing tool, writes test requests on slips, prints reports from analyser software and calls patients to say the report is ready. Doctors' schedules are managed by phone; follow-ups depend on memory; and pharmacy or consumables stock is counted rather than known. Management sees daily cash but not test volumes by referrer, turnaround times or repeat patients.

As volume grows, waiting times lengthen, reports go missing, referral commissions are disputed and patient details are re-typed at every desk. Packaged hospital systems are often too large or too rigid for a clinic, and they rarely handle Bengali interfaces, SMS/WhatsApp report delivery or bKash payments the way local practice requires.

Who this is for

  • Diagnostic centres and pathology labs with collection points
  • Outpatient clinics, polyclinics and specialist chambers
  • Small and mid-sized hospitals and day-care centres
  • Dental, physiotherapy, eye-care and diagnostic chains with multiple branches

Current pain points

  • Long queues at reception

    Registration, billing and test slips are handled at the same desk, one patient at a time.

  • Reports are late or lost

    Results are printed and filed; patients call to ask, and reports are re-printed when misplaced.

  • No follow-up system

    Review dates, chronic care reminders and pending investigations rely on memory or paper diaries.

  • Referral and doctor settlements are disputed

    Referrer commissions and doctor shares are computed by hand at month-end from billing printouts.

  • Confidentiality is uneven

    Any staff member at any desk can see any patient's record; there is no trace of who accessed what.

What AutoProbaho builds

  1. Patient registration and appointments

    Unique patient ID, online and phone booking, doctor schedules, queue display, SMS/WhatsApp reminders.

  2. Lab and diagnostic workflow

    Test orders, sample collection with barcodes, result entry or analyser import, validation, and report delivery by portal, WhatsApp or print.

  3. Billing, packages and settlements

    Test and consultation billing, packages and discounts, insurance and corporate accounts, referrer and doctor share calculation.

  4. Pharmacy and consumables stock

    Batch and expiry-tracked stock for pharmacy, reagents and consumables, with reorder alerts.

  5. Staff portal and management dashboards

    Roster, attendance and leave for staff; volumes, turnaround, revenue by department and referrer for management.

Modules & capabilities

  • Patient master & records

    Demographics, visit history, documents, allergies and notes with role-based visibility.

  • Appointments & queue

    Doctor calendars, slot booking, walk-ins, token display, no-show tracking, reminders.

  • Lab information

    Test catalogue, sample tracking, worklists, result entry, reference ranges, validation, report templates.

  • Radiology & reports

    Imaging requests, report dictation or templates, attachment of images and PDFs.

  • Billing & receivables

    Invoices, receipts, bKash/Nagad/card/cash, corporate and insurance billing, refunds, daily cash close.

  • Doctor & referrer settlements

    Share rules per doctor and referrer, monthly statements, approvals and payment records.

  • Pharmacy & inventory

    Medicine and consumable stock, batches and expiry, dispensing against prescriptions, purchase orders.

  • HR & staff portal

    Roster, attendance, leave requests, duty handover notes.

Interactive demonstration

Example workflows

Patient visit

  1. 1Patient books online or is registered at reception with a unique ID
  2. 2Consultation and tests are ordered from the doctor's screen
  3. 3Bill is generated and paid at any counter or via mobile payment
  4. 4Sample is collected with a barcode and tracked to the lab
  5. 5Report is validated and delivered by WhatsApp, portal or print with an SMS alert

Report turnaround

  1. 1Test order enters the lab worklist
  2. 2Sample status updates on receipt in the lab
  3. 3Results are entered or imported from analysers
  4. 4Pathologist validates on screen, with flags for critical values
  5. 5Turnaround time is recorded per test for management review

Month-end settlements

  1. 1Billing data is aggregated per doctor and referrer
  2. 2Share rules apply automatically
  3. 3Draft statements go to the administrator for approval
  4. 4Approved amounts are paid and recorded
  5. 5Disputes are traced back to individual invoices

Integrations

  • Lab analysers and imaging (HL7/CSV/API where available)
  • SMS gateways and WhatsApp Business
  • bKash, Nagad, SSLCommerz and card terminals
  • Accounting software (Tally, QuickBooks)
  • Queue displays, barcode and label printers
  • Google Workspace / Microsoft 365
  • Corporate and insurance billing exports
  • n8n workflow automation

Implementation process

  1. 01

    Walk the patient journey

    We follow a patient from arrival to report and a sample from collection to validation, noting every desk and hand-off.

  2. 02

    Choose the first module

    Usually registration plus billing, or the lab workflow with report delivery.

  3. 03

    Prototype with reception and lab staff

    Screens are tested with the people who will use them, in Bengali or English.

  4. 04

    Migrate and go live branch by branch

    Patient master and test catalogue are cleaned and imported; one branch goes live first.

  5. 05

    Extend and support

    Settlements, pharmacy, staff portal and dashboards follow; support continues during operating hours.

Expected business outcomes

  • Shorter queues

    Registration, billing and sample collection run in parallel with one patient ID.

  • Reports reach patients

    Validated reports are delivered digitally with alerts; re-printing and phone calls drop.

  • Settlements without disputes

    Doctor and referrer statements are computed from the same billing data everyone can trace.

  • Management sees the operation

    Volumes, turnaround and revenue by department are visible daily.

Security & ownership

  • Patient confidentiality

    Role-based access to records, access logs on every patient file, masking of sensitive fields for non-clinical staff.

  • Data protection

    Encrypted storage and backups, hosting in your own account, retention rules; DSGVO/GDPR-aligned design for European providers.

  • Audit trail

    Every result change, bill edit and settlement approval is recorded with user and time.

Frequently asked questions

Where analysers offer HL7, serial or file export, results can be imported; otherwise result entry with validation is fast and safe.

Let us walk your patient journey with you

Book a free consultation. We will look at your reception, lab and billing flow and propose the first module that shortens queues and report delays.