AutoProbaho

Illustrative scenario

Clinic: from phone bookings and paper files to one patient workflow

An outpatient clinic with several consultants, a diagnostic lab and a pharmacy counter usually grows faster than its paperwork. Bookings come by phone, files live in cabinets, lab reports go out as WhatsApp photos, and the front desk holds it all together from memory. This scenario shows how such a clinic could run on one patient workflow without becoming a hospital IT project.

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Illustrative scenario (anonymised)

Healthcare & clinics

A multi-specialty outpatient clinic in Dhaka with several consultants, an in-house diagnostic lab and a pharmacy counter, running bookings by phone, patient files on paper and lab reports as WhatsApp photos.

Every department works; the hand-offs between them do not

The clinic offers consultations in a few specialties, an in-house lab and a small pharmacy. Appointments are taken by phone into a diary; walk-ins are added on the day. Patient files are paper folders retrieved by the front desk. The lab writes results into a register and sends photographed reports to patients over WhatsApp. Billing is done at a counter with cash and bKash, and the accountant reconciles the day from receipts the next morning.

Consultants wait for files, patients wait for reports, and follow-up visits are missed because nobody has a list of who should come back. Reports occasionally reach the wrong number. Management cannot see, without a manual count, how many patients each consultant saw or which tests are ordered most. Staff turnover at the front desk means the informal system resets every few months.

Interactive demonstration

Before

  • Appointments taken by phone into a diary; walk-ins added on the day
  • Patient files are paper folders retrieved by the front desk
  • Lab results written in a register and sent as WhatsApp photos
  • Billing at a counter, reconciled by the accountant the next morning
  • Follow-up visits depend on someone remembering

After

  • One schedule per consultant with token queue and automatic reminders
  • One patient record with visits, prescriptions, documents and lab history
  • Lab order-to-report workflow with sign-off and verified delivery
  • Itemised billing and pharmacy dispensing recorded as they happen
  • Dashboard for visits, tests, follow-ups and revenue lines

Implementation process

  1. Audit

    Follow a patient through the clinic

    We sit at the front desk, in the lab and at billing for a day, follow several patients end to end and list every diary, register and WhatsApp thread involved.

  2. Design

    Patient journey and screens per role

    Front desk, lab technician, consultant and billing screens are designed with the people who will use them and reviewed as clickable prototypes.

  3. Build

    Appointments and reports first, then records and billing

    The appointment queue and lab report workflow go live first; patient records, billing and pharmacy follow in the next phase.

  4. Migrate & train

    Patient master, open follow-ups and training

    Active patients and pending follow-ups are loaded from the diary and files; every role is trained on its own screens in Bengali.

  5. Go-live & improve

    Live with the morning shift, then monthly review

    The system starts with one morning shift alongside the diary, expands to all sessions, and a monthly review adds reports and consultant statistics.

This is an illustrative, anonymised scenario composed from typical situations in this kind of business — not a published client result.

What AutoProbaho builds

  • Appointment and queue module

    Phone, walk-in and online bookings in one schedule per consultant, a token queue on a screen in the waiting area, and automatic WhatsApp or SMS confirmations and reminders.

  • Patient record and visit history

    One record per patient with visits, prescriptions, uploaded documents and lab history, visible to the consultant at the moment of consultation and protected by role-based access.

  • Lab order-to-report workflow

    Tests ordered from the consultation, sample and result entry in the lab, consultant sign-off, then secure delivery of the report to the patient's verified number or a download link — with an audit trail.

  • Billing, pharmacy and management dashboard

    Itemised billing with cash, bKash and card, pharmacy dispensing against the prescription, day-end reconciliation for the accountant, and a dashboard for visits, tests, follow-ups and revenue lines.

Expected business outcomes

  • Files are already open when the patient sits down

    Consultants see the record and previous results without waiting for a folder to be found.

  • Reports reach the right patient, verifiably

    Delivery goes to a verified number or link with a log of when it was sent and viewed.

  • Follow-ups do not depend on memory

    Due follow-up visits appear as a list and as reminders rather than being remembered by staff.

  • The day closes on the same day

    Billing, pharmacy and lab entries are already recorded; the accountant reconciles instead of reconstructing.

Frequently asked questions

Role-based access limits who can see what, every view and change is logged, data is stored on infrastructure the clinic controls with encrypted backups, and report delivery goes only to verified contacts. The clinic decides retention and access policies; the system enforces them.

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Does your front desk hold the clinic together from memory?

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