Solution for e-commerce & F-commerce
WhatsApp & Facebook business automation for leads, orders and support
In Bangladesh, business happens in the inbox. Customers ask prices on Facebook, place orders on WhatsApp, and expect a reply within minutes — at midnight, on Friday, during a sale. AutoProbaho builds WhatsApp Business API and Facebook/Instagram automations that answer, qualify, take orders, confirm payments and update customers automatically, and route the conversations that need a person to your team with full context.
Inbox volume grows faster than the team that answers it
A page with a good product gets hundreds of messages a day: 'price?', 'available?', 'delivery charge?', 'inbox please'. Staff answer from personal phones, copy order details into a sheet, and lose track of who paid by bKash and who is still 'confirming'. Missed messages become lost sales; typed-in orders become wrong deliveries; and nobody can say how many leads came in this week or how many converted.
Chatbot tools built for other markets rarely fit: no Bengali, no bKash/Nagad flow, no courier integration, no connection to your stock or your accountant. What works is a purpose-built automation layer on the official WhatsApp Business API and Meta APIs, connected to your order system, courier and payment gateway — with people stepping in exactly where they add value.
Who this is for
- E-commerce and F-commerce sellers on Facebook, Instagram and WhatsApp handling many daily enquiries
- Retail brands, restaurants, clinics and service businesses that take bookings and orders in chat
- Distributors and B2B sellers whose dealers order over WhatsApp
- Teams that want to keep the personal touch of chat without the chaos of personal phones
Current pain points
Slow first reply
Enquiries wait for hours; the customer has already bought elsewhere.
Orders typed by hand
Name, address, phone and items are copied from chat into a sheet, with predictable errors.
Payment confusion
bKash/Nagad screenshots arrive in different chats; matching them to orders takes time and trust.
No visibility
Nobody knows lead volume, response time, conversion or which agent handled what.
Personal phones hold the business
Customer history sits on staff devices and leaves with them.
What AutoProbaho builds
Official WhatsApp Business API setup
Verified business account, number setup, message templates approved, and a shared team inbox instead of personal phones.
Facebook & Instagram lead capture
Comments, DMs, lead ads and click-to-WhatsApp ads captured into one lead list with source and campaign.
Guided order and booking flows
Bengali/English menus that collect items, size, address and delivery slot, check stock and create the order automatically.
Payment and delivery automation
bKash/Nagad/SSLCommerz payment links or verification, courier booking, tracking updates and delivery confirmation messages.
Human hand-over with context
Rules and AI-assisted routing send complex conversations to the right agent, with history and order data attached.
Modules & capabilities
Unified inbox
WhatsApp, Facebook Messenger and Instagram DMs in one team inbox with assignment, tags and notes.
Auto-replies & FAQs
Instant answers to price, availability, delivery charge and policy questions in Bengali and English, with fallbacks.
Lead capture & qualification
Lead creation from comments, DMs and ads; qualification questions; hand-off to sales or CRM.
Order flow
Catalogue-based ordering, address collection, stock check, order creation in your system, order confirmation template.
Payments
Payment link generation, bKash/Nagad/SSLCommerz status verification, COD confirmation, reminders for unpaid orders.
Delivery & notifications
Courier booking (Pathao, Steadfast, RedX and others via API), tracking updates, delivery feedback requests.
Broadcasts & re-engagement
Opt-in based campaign templates, abandoned-order nudges, restock and offer messages within Meta policies.
Analytics
Response time, lead volume by source, conversion, agent performance and order value — on a dashboard and scheduled reports.
Interactive demonstration
Example workflows
Facebook comment to WhatsApp order
- 1Customer comments 'price?' on a post
- 2Automation replies publicly and sends a WhatsApp/Messenger message with product details
- 3Customer selects size and quantity from a menu
- 4Address and payment method are collected and stock is checked
- 5Order is created, confirmation is sent and the courier is booked
Payment verification
- 1Customer chooses bKash and receives a payment instruction or link
- 2Payment is verified via gateway or transaction ID check
- 3Order status changes to paid and the packing team is notified
- 4Unpaid orders receive a polite reminder after a set time
- 5Unresolved cases are handed to an agent
Support hand-over
- 1Customer asks a question the flow cannot answer
- 2Intent is detected and the conversation is tagged
- 3The right agent receives the chat with order history attached
- 4Agent replies from the shared inbox
- 5Conversation is closed with a satisfaction prompt and logged
Integrations
- WhatsApp Business API (Meta Cloud API or BSP)
- Facebook Pages, Messenger, Instagram and Meta lead ads
- bKash, Nagad, SSLCommerz and bank payment gateways
- Courier APIs (Pathao, Steadfast, RedX, Paperfly and others)
- Shopify, WooCommerce and custom order systems
- Google Sheets, CRM and ERP
- Daraz seller centre data where relevant
- n8n workflow automation and AI models for intent detection
Implementation process
- 01
Conversation audit
We read a sample of your real chats to see the questions, order patterns and failure points.
- 02
Flow design
Menus, templates, hand-over rules and payment/courier steps are designed in Bengali and English and reviewed with your team.
- 03
API setup & build
WhatsApp Business API and Meta app setup, template approval, integrations to orders, payments and couriers.
- 04
Pilot
Automation runs on a share of conversations first; we compare response times and order accuracy against manual handling.
- 05
Launch & optimise
Full launch, monitoring of unanswered intents, and continuous improvement of flows and templates.
Expected business outcomes
Instant, consistent first replies
Every enquiry gets an answer within seconds, in the customer's language, at any hour.
Orders created, not typed
Order details flow from chat to your system without re-entry.
Payments matched to orders
bKash/Nagad payments are verified and linked automatically.
The business owns the conversations
Customer history lives in a shared inbox and your systems, not on personal phones.
Security & ownership
Official APIs only
Built on the official WhatsApp Business API and Meta APIs, within their policies — no unofficial tools that risk your number.
Customer data control
Conversations and order data are stored in your own environment with role-based access and audit trail.
Opt-in and consent
Broadcasts respect opt-in rules and Meta template policies; unsubscribe is honoured automatically.
Frequently asked questions
For automation at scale, yes. The API allows templates, multiple agents and integrations, and keeps your number safe. We handle the setup and verification with you.
Yes. Flows are written in Bengali and English, and intent detection is tuned for mixed-language messages common in Bangladesh.
The conversation is handed to a human agent with context. Unanswered intents are reviewed regularly and added to the flows.
Yes, via merchant APIs or gateway status; where a manual step remains, the flow collects the transaction ID and flags it for quick verification.
A first live flow — auto-replies plus lead capture — is typically live within 3–5 weeks, depending on API verification; ordering, payments and courier integration follow.
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Book a free consultation. We will review a sample of your conversations and outline the WhatsApp and Facebook automation that would answer, sell and support for you.